"Pre-shipment" means that your package has left our warehouse and is waiting to be scanned by USPS to begin its journey to you. Please allow up to 8 business days for your tracking information to update.
We've had plenty of instances where the package wasn't scanned by USPS, but still arrived on time.
If it's been more than 8 business days without an update, please reach out to us at care@redbaycoffee.com and we'll be happy to look into it for you.